WEBVTT 00:04.480 --> 00:14.600 Institutional clients come to Silvercrest in order to access superior asset management capabilities. 00:14.600 --> 00:17.640 When you look around the facilities, I think it reflects a lot of the care and 00:17.640 --> 00:22.480 focus on the client. It's a very well-run and well-managed organization with a depth 00:22.480 --> 00:27.160 of investment talent and it's an organization with a depth of experience in terms of handling 00:27.160 --> 00:29.960 individual client circumstances. 00:30.840 --> 00:36.040 We hate to lose. We love to win, and we hate to lose. And when you sit across a table from 00:36.040 --> 00:41.280 someone and you get a sense of that passion for what you're doing, an enormous level of trust 00:41.280 --> 00:48.600 builds there. They know it's a difficult job, but they also have very high expectations from us. 00:48.600 --> 00:55.720 They appreciate that we're real people trying to do a really good job for them. What independence 00:55.720 --> 01:00.880 does for us is we can make the best decision for our clients, and we don't have another master to 01:00.880 --> 01:05.480 serve. It's a straightforward commitment that we will try our darndest to put up performance 01:05.480 --> 01:12.040 and returns that they would hope to expect, and they should expect. Here at Silvercrest, 01:12.040 --> 01:16.680 they don't meet just the person who's making the final decision, they meet everyone on the team. 01:16.680 --> 01:21.520 And so having teams that have had very little turnover makes people very comfortable working 01:21.520 --> 01:27.240 with us as an organization. We do what we say we do and I think our institutional investors 01:27.240 --> 01:31.880 appreciate that. There are no surprises with us. We're not trying to be the biggest asset 01:31.880 --> 01:38.680 management firm out there, just the best asset management firm out there. At the end of the day, 01:38.680 --> 01:46.360 clients need to trust that someone is going to do the best they can on their behalf as a fiduciary. 01:46.360 --> 01:52.200 At Silvercrest, the client always comes first. We want to be known for academic excellence, 01:52.200 --> 01:57.520 for being the best investor in the areas where we offer strategies. I think that's 01:57.520 --> 02:01.960 our true competitive advantage: is the quality of our people, their tenure, 02:01.960 --> 02:18.640 and the performance that they've actually been able to deliver on behalf of our clients.